Call me a fan boy if you want, but I am really impressed with Apple’s customer service. My iPhone 4, which I waited a ridiculous amount of time in line for, developed scratches on the screen — something that never happened, and still hasn’t, with version 3. Took it in. They replaced it. I restored it from my backup. My only complaint about that process is that my “folders” disappeared and my apps were reinstalled in alphabetical order. But that prompted me to do a little housecleaning.
And the other thing was the battery door on my MacBook Pro wasn’t closing properly. This is a late 2008 model, I think. Turned out the battery was swollen. Replaced it on the spot. Cost to me? $0.00 and about an hour.