Apple Customer Service

Call me a fan boy if you want, but I am really impressed with Apple’s customer service. My iPhone 4, which I waited a ridiculous amount of time in line for, developed scratches on the screen — something that never happened, and still hasn’t, with version 3. Took it in. They replaced it. I restored it from my backup. My only complaint about that process is that my “folders” disappeared and my apps were reinstalled in alphabetical order. But that prompted me to do a little housecleaning.

And the other thing was the battery door on my MacBook Pro wasn’t closing properly. This is a late 2008 model, I think. Turned out the battery was swollen. Replaced it on the spot. Cost to me? $0.00 and about an hour.

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About Steve, i.e., him

Stephen Stark is an award-winning novelist and bestselling ghostwriter. His fiction and nonfiction has appeared in numerous publications, including The New Yorker, the Washington Post, and the New York Times, Poets & Writers and in many other journals. He has been a fellow and taught at the Bread Loaf Writers Conference, and won an NEA Literature Fellowship in fiction. His novel, Second Son, was a New York Times Book Review Notable Book of 1992, and a New and Noteworthy Paperback of 1994.

Tell me what you think. Seriously.